Customer Services Advisor

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Contract Type Fixed Term (up to 12 months)
Section Operational Services
Salary Band 2a
Annual Salary £20,541 per annum
Hours 37 per week
Reference SEL0074-08

What’s the job?

Selby District Council’s vision is to make Selby ‘a great place’ and to deliver this by focusing on three key priorities: to do business, to enjoy life and to make a difference. This is supported by the Council delivering great value to its residents.

We are now offering an opportunity to join our successful Customer Services team at our high profile Customer Contact Centre.

This enthusiastic, knowledgeable and professional team provides help and assistance on a wide range of key services offer by the Council, including:

  • Council Tax and Benefits.
  • Housing (Social and Private).
  • Property Maintenance.
  • Environmental Health.
  • Refuse and Street Cleaning.
  • Planning Applications.
  • Land Charges Personal Searches.
  • Neighbourhood and Community Engagement.

Our current focus of telephone, face-to-face and email will soon be enhanced with new self-service initiatives. So, if you have customer service or front facing experience and want to use your skills to make a difference to people in local communities, why not come and join us?

Who are we looking for?

The successful applicant will be able to demonstrate:

  • First class communication, influencing and organisational skills;
  • Experience in a customer-facing environment;
  • Excellent IT skills; and
  • A calm and confident approach in a challenging, frontline, customer driven environment.

Further information

If you are interested in this role and would like to know more, please contact Claire Hilditch, Customer Services Supervisor, on 01757 705101.

How to apply

For application documents, please use the links below.

Please note that CVs are not accepted.

This position is subject to a Basic Police Act Disclosure. This will only be requested in the event of the individual being offered the position. Having a criminal record will not necessarily bar you from employment with the Council.

Applications for Job Share will be considered sympathetically.

Selby District Council is an equal opportunities employer.

Closing Date Monday 17 December 2018
Interview Date Early January 2019

There are lots of reasons why we think the Selby district is a great place to be.

We’re putting resources to the things that matter most to our district.